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How do I pay?

Shipped Orders: When your order is complete, we'll e-mail you an invoice.  Payment can be made by phone.  You can pay with Visa/MasterCard/Discover/AmEx In Store Orders: WE DO NOT TAKE ANY PAYMENTS UP-FRONT. You pay when you pick up your completed order. You can pay with cash/check/Visa/MasterCard/Discover/AmEx

How does shipping work?

If you prefer to ship your material to us instead of bringing it in, we recommend that you use a service that offers tracking.  Once we receive it, we will call to confirm and go over your order with you. In returning your order to you, we use delivery services with tracking - FedEx, UPS [...]

How long does it take?

Under normal circumstances, it takes 2-4 weeks for an order to be processed. This may vary due to production volume and size of your order. We will advise you if your order is expected to take more than 4 weeks to complete.

How does it work?

You can either bring your materials to us or ship them.   Either way, we will give you an estimate before we process your order, including any quantity discounts that may apply.  When done, you can pick it up in person or pay by phone and have us ship it back to you. We know how [...]

What is your policy regarding copyrighted material?

ARS Video does not make copies of copyrighted material.  We can however, provide a format conversion with written permission from the holder of the copyright, if the material is not available for purchase. We recommend that you check the internet for availability before you decide to have them converted. Also, there are copyrighted VHS videos [...]

How does your pricing work?

Our pricing is simple and fair with no hidden costs. When it comes to video/camcorder tape transfers, we don’t believe in charging you for TV or blank tapes. Our pricing is based on total hours of tape you have recorded AND includes a flash drive.  If you have 10 hours or more, you get a 10% [...]

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